Frequently Asked Questions

1. How long is Processing time?

Handling (Processing Time) can vary from 1-2  days for virgin hair orders and 2-4 days for raw hair orders. The shipping time frame does not start once you place your order. It starts once you receive a shipping confirmation along with a tracking number. Your order is still processing until you receive a tracking number.

3. How long is shipping?

Shipping is normal 2-3 days USPS priority mail  once your order has shipped and you have received a tracking number.

4. Do we accept exchanges?

No, no exchanges are allowed.

5. What is raw hair? 

Raw Hair is defined as hair that has NOT been altered by steam or chemical processing in any way. With raw Hair being completely unprocessed and chemical free, raw Hair is the most natural, pure, and 100% authentic hair on the market and will last you 3+ years.

 6. What is virgin hair ?

Virgin hair is chemically unprocessed human hair, which is collected from a single donor. The virgin hair is hair that has not been altered by dyes, perms, bleaches, or harsh washes. Each unique texture is created by steam. The next best hair on the market and will last you 1.5+ years with proper care.


What if I have more questions or comments?

Please email us at support@404luxe.com



**Please do not order hair from us and then file a fraudulent dispute with your bank disputing the charges, thats tacky.**